Effective Date: October 15, 2026
At Redbird Water (“Redbird Water,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and share information when you visit redbirdwater.com, contact our team, schedule an appointment, request a water test, or use our services.
1. Information We Collect
We may collect personal information directly from you when you interact with our website or request our services.
Information You Provide
Depending on your interaction with us, this information may include:
- Name and contact information, including email address and telephone number
- Residential or commercial service address
- Appointment scheduling details and availability
- Information about your water treatment needs or existing equipment
- Details submitted through free water test, service request, appointment, or contact forms
- Photos, attachments, or additional information you voluntarily provide
- Communications you exchange with our team
We collect this information to respond to inquiries, evaluate service needs, schedule appointments, provide water treatment services, and maintain customer relationships.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited and time spent on our website
- Referring websites and traffic sources
- Interactions with buttons, links, and website forms
- General website performance and usage information
This information helps us understand how visitors use our website and identify opportunities to improve our services.
2. How We Use Your Information
We may use the information we collect to:
- Respond to questions and customer inquiries
- Schedule water tests, consultations, installations, and service appointments
- Provide estimates, recommendations, and water treatment services
- Process and manage customer service requests
- Send appointment confirmations, service notifications, and follow-up communications
- Maintain customer records and service histories
- Improve website functionality and customer experience
- Analyze website traffic and marketing effectiveness
- Communicate about relevant products, services, or promotions when permitted by law
- Protect our business, customers, and website against fraud or misuse
- Comply with applicable legal and regulatory requirements
We use personal information for legitimate business purposes related to providing and improving our services.
3. Online Forms and Appointment Scheduling
Redbird Water uses Jobber, a third-party customer management and scheduling platform, to help manage customer inquiries, service requests, and appointments.
When you submit a form or schedule an appointment through Jobber, the information you provide may be collected and processed through Jobber’s platform on our behalf.
This information may include your contact details, service address, requested services, scheduling preferences, and any additional information necessary to respond to your request.
Jobber processes information according to its own privacy practices and applicable agreements.
You can review Jobber’s Privacy Policy at:
4. Cookies and Website Analytics
Our website uses cookies and similar technologies to support website functionality, understand visitor behavior, and improve the overall user experience.
Google Analytics 4 (GA4)
We use Google Analytics 4 to understand website traffic and visitor interactions. This may include information about pages visited, traffic sources, device characteristics, and website engagement.
We also measure actions such as appointment requests, free water test requests, service inquiries, and contact form completions to evaluate how effectively our website serves visitors.
Google Tag Manager (GTM)
We use Google Tag Manager to manage website tracking technologies and measurement tags. Depending on the tags configured, these tools may collect information about interactions with our website.
Google’s handling of information is governed by its applicable privacy policies.
For more information, visit:
Managing Cookies
Most web browsers allow you to manage, block, or delete cookies through their settings. Restricting cookies may affect certain website features or limit our ability to measure website performance.
You may also manage certain Google advertising and privacy preferences through your Google account settings.
5. How We Share Information
We may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide requested services.
These providers may include:
- Jobber, for customer management, scheduling, and service coordination
- Google, for website analytics and measurement
- Website hosting and technology providers
- Email and customer communication providers
- Contractors or service partners involved in fulfilling customer requests
- Professional advisers or service providers supporting our business operations
We may also disclose information when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or prevent fraud and security threats.
We do not disclose customer information to unrelated parties for their independent marketing purposes without appropriate authorization.
6. Customer Communications
When you provide your contact information, Redbird Water may contact you regarding your inquiries, appointments, estimates, requested services, or existing customer relationship.
Communications may include email, telephone calls, or text messages, depending on your preferences and the contact information provided.
Where required, we obtain consent before sending promotional or marketing communications.
You may request to stop receiving promotional communications by following any provided opt-out instructions or contacting us directly.
Opting out of marketing communications will not necessarily prevent us from sending important messages related to appointments, transactions, or services you requested.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, and misuse.
These measures may include secure website connections, access controls, software maintenance, and the use of established third-party service platforms.
Although we work to safeguard personal information, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining customer records, resolving disputes, meeting legal requirements, and supporting legitimate business operations.
Retention periods may vary depending on the type of information, the services provided, and applicable legal obligations.
When information is no longer reasonably required, we take appropriate steps to delete, anonymize, or securely dispose of it.
9. Your Privacy Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include requesting access to, correction of, or deletion of information we maintain about you, as well as requesting information about how it is used or disclosed.
You may also have rights to obtain a copy of certain information or opt out of particular data uses.
To submit a privacy-related request, please contact us using the information provided below.
We may need to verify your identity before fulfilling certain requests. We will review and respond to requests in accordance with applicable law. If your request is denied, you may contact us to request reconsideration where applicable.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including appointment booking platforms, social media platforms, and external informational resources.
These third-party websites operate independently and may have their own privacy policies and data collection practices.
We encourage you to review the privacy policies of any third-party websites before submitting personal information.
11. Children’s Privacy
Our website and services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental authorization.
If you believe a child has provided personal information through our website, please contact us so we can review the situation and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website technologies, business practices, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
We encourage visitors to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact:
Redbird Water
1303 82nd Street, Suite 600
Lubbock, TX 79423
Phone: 806-701-2981
Email: support@redbirdwater.com
Website: https://redbirdwater.com
Last Updated: October 15, 2026