Effective Date: October 16, 2026
Welcome to Redbird Water. These Terms and Conditions (“Terms”) govern your access to and use of redbirdwater.com (the “Website”), operated by Redbird Water (“Redbird Water,” “we,” “our,” or “us”).
By accessing or using this Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.
These Terms apply to website usage, online inquiries, appointment requests, and other interactions through the Website. Purchases, installations, maintenance services, and other customer transactions may be subject to additional written agreements.
1. Use of the Website
You agree to use this Website only for lawful purposes and in a manner that does not interfere with its operation or other visitors’ ability to use it.
You agree not to:
- Attempt to gain unauthorized access to the Website, its servers, or related systems.
- Introduce viruses, malicious software, or other harmful code.
- Use automated tools to extract website content without authorization.
- Submit false, misleading, or fraudulent information.
- Interfere with the security, performance, or functionality of the Website.
- Use website content or services in violation of applicable laws or regulations.
We reserve the right to restrict access to the Website when reasonably necessary to protect our systems, customers, or business operations.
2. Website Information and Services
Redbird Water provides information about residential and commercial water treatment products and services, which may include:
- Water softening and filtration systems
- Reverse osmosis systems
- Bottle-less water coolers
- Leak detection and automatic water shut-off systems
- Water testing and consultations
- Equipment installation, maintenance, and service
Information presented on this Website is intended for general informational purposes.
Product availability, specifications, pricing, service areas, and installation requirements may vary based on individual circumstances.
We make reasonable efforts to provide accurate and current information but cannot guarantee that every description, specification, or other detail will always be complete or error-free.
Redbird Water may update website content, service descriptions, or product information without prior notice.
3. Online Forms and Appointment Scheduling
Our Website allows visitors to submit inquiries, request appointments, schedule consultations, request water testing, and contact our team.
We use Jobber, a third-party customer management and scheduling platform, to help process these requests.
By submitting information through our online forms, you agree to provide accurate and reasonably complete information necessary for us to respond to your inquiry.
Submitting a form does not necessarily guarantee an appointment, service availability, or acceptance of a particular project.
We may confirm appointment requests based on scheduling availability, service-area limitations, or the need for additional information.
If an appointment must be modified or rescheduled, Redbird Water will make reasonable efforts to communicate the change using the contact information provided.
To cancel or reschedule an appointment, please contact our team directly or use any scheduling options provided in your confirmation.
4. Water Testing and Recommendations
Redbird Water may offer complimentary water tests, consultations, or assessments to help customers better understand their water treatment needs.
Water testing results and recommendations may vary depending on water source, testing methods, equipment, property conditions, and other relevant factors.
Unless expressly stated otherwise, preliminary water assessments are intended to help identify potential water quality concerns and evaluate treatment options. They should not be assumed to provide comprehensive laboratory testing for every possible contaminant.
Recommendations are based on the information available at the time of evaluation.
Actual equipment performance and treatment results depend on factors including proper system selection, installation, ongoing maintenance, source water quality, and operating conditions.
For additional concerns involving drinking water safety, suspected contamination, or potential health risks, additional testing by an appropriately qualified laboratory or consultation with the relevant public health authority may be necessary.
5. Estimates, Pricing, and Purchases
Any pricing, promotional offers, or general cost information displayed on the Website is subject to applicable terms, availability, and confirmation.
Formal estimates or quotes may depend on factors such as:
- Equipment type and configuration
- Property size and installation requirements
- Existing plumbing or water infrastructure
- Water quality and treatment requirements
- Labor, materials, and service location
- Additional work identified during an assessment
Submitting an inquiry or requesting an estimate does not create a binding agreement to purchase products or services.
Final pricing, payment terms, deposits, financing arrangements, and project responsibilities will be communicated separately when applicable.
Where a written estimate, proposal, invoice, or service agreement establishes specific terms for a transaction, those terms govern that transaction to the extent they differ from these general Website Terms.
6. Installations, Maintenance, and Service Agreements
Water treatment equipment installation, repair, maintenance, and related services may require additional terms or agreements.
These may address the scope of work, scheduling, customer responsibilities, access to the property, payments, warranties, and other project-specific details.
Customers are responsible for providing accurate information about their property and relevant service conditions and for providing authorized access at the agreed time.
Any product or workmanship warranties will be governed by the applicable manufacturer’s warranty, written service agreement, or other warranties required by law.
Nothing in these Website Terms is intended to replace or diminish warranties, remedies, or consumer rights that cannot lawfully be excluded.
7. Customer Communications
By submitting a contact form, requesting an appointment, or otherwise contacting Redbird Water, you authorize us to respond to your request using the contact information you provide.
These communications may include appointment confirmations, scheduling updates, estimates, service information, and follow-up messages related to your inquiry.
Communications may occur by telephone, email, or text message, as appropriate and permitted by applicable law.
Submitting a website form does not, by itself, constitute consent to receive automated promotional calls or text messages where separate consent is legally required.
If you separately opt in to promotional communications, you may withdraw that consent using the provided opt-out instructions or by contacting us.
8. Intellectual Property
Unless otherwise indicated, the content on this Website, including text, graphics, photographs, logos, designs, and other materials, is owned by Redbird Water or used with permission from the applicable rights holders.
Website content is provided for personal, informational, and other lawful uses consistent with these Terms.
You may not reproduce, distribute, modify, republish, or commercially exploit our proprietary website content without prior written authorization, except where otherwise permitted by law.
Any third-party trademarks, product names, or logos displayed on the Website remain the property of their respective owners.
9. Third-Party Websites and Services
Our Website may contain links to third-party websites, scheduling platforms, product manufacturers, social media services, or other resources.
Certain website functions, including appointment scheduling and customer service requests, may be provided through Jobber.
These services may operate under their own terms, conditions, and privacy practices.
Redbird Water is not responsible for the independent content, policies, or practices of third-party websites or services that we do not control.
We encourage visitors to review applicable third-party terms before using those services.
10. Privacy and Personal Information
Your privacy is important to us.
Information submitted through our Website or collected through analytics, cookies, and other technologies is handled in accordance with our Privacy Policy.
Our Privacy Policy explains the types of information we collect, how we use it, when we may share it, and the choices available to you.
Please review our Privacy Policy at: https://redbirdwater.com/privacy-policy/
11. Website Availability and Security
We take reasonable steps to maintain the Website’s availability, performance, and security.
However, we cannot guarantee uninterrupted access or that the Website will always operate without technical errors.
The Website may be temporarily unavailable due to maintenance, updates, hosting interruptions, or circumstances outside our reasonable control.
We may modify, suspend, or discontinue website features when reasonably necessary for security, operational, or business purposes.
12. Disclaimer of Website Warranties
The Website and its general informational content are provided on an “as available” basis.
To the extent permitted by applicable law, Redbird Water does not make warranties regarding uninterrupted Website operation, the absence of technical errors, or the completeness of general informational content.
Nothing in this section limits any express warranties separately provided for products or services, or any rights and remedies available under applicable consumer protection laws.
13. Limitation of Liability
To the extent permitted by applicable law, Redbird Water will not be responsible for indirect or consequential losses arising solely from Website interruptions, technical errors, or unauthorized misuse of the Website.
This limitation does not apply where liability cannot lawfully be limited, and it does not replace any rights, remedies, warranties, or obligations established through a separate customer agreement.
Nothing in these Terms excludes liability that cannot legally be excluded.
14. Governing Law
These Terms are governed by the applicable laws of the State of Texas and the United States, without limiting mandatory consumer protections that may apply.
Any dispute relating to products or services may also be governed by the terms of the applicable written customer agreement.
15. Changes to These Terms
Redbird Water may update these Terms periodically to reflect changes in Website functionality, business operations, available services, or applicable legal requirements.
Updated Terms will be posted on this page with a revised effective date.
Changes will apply prospectively unless otherwise permitted by law. Changes to these Website Terms do not automatically modify existing signed customer agreements.
We encourage visitors to review this page periodically.
16. Contact Information
If you have questions about these Terms and Conditions or need assistance with our services, please contact:
Redbird Water
1303 82nd Street, Suite 600
Lubbock, TX 79423
Phone: 806-701-2981
Email: support@redbirdwater.com
Website: https://redbirdwater.com
Last Updated: October 16, 2026